How can we help you?
Find answers to common questions or get in touch with our support team.
general Questions
How do I get started with Storely?
Simply sign up for a free account and start uploading files. Your first 1GB is free, and you can upgrade anytime.
Is my data secure?
Yes, all files are encrypted with AES-256 encryption both in transit and at rest. We also offer end-to-end encryption for sensitive files.
Can I access my files from multiple devices?
Absolutely! Storely works on desktop, mobile, and web. Your files sync automatically across all your devices.
billing Questions
How does billing work?
We offer monthly and yearly billing options. Yearly plans save you up to 20%. You can change or cancel your plan anytime.
Do you offer refunds?
Yes, we offer a 30-day money-back guarantee for all paid plans. Contact support for assistance.
What payment methods do you accept?
We accept all major credit cards, PayPal, and bank transfers for Enterprise plans.
technical Questions
What file types are supported?
We support all file types including documents, images, videos, and archives. There's no restriction on file formats.
What's the maximum file size?
Free users can upload files up to 100MB. Paid users can upload files up to 2GB each.
How do I share files with others?
Click the share button next to any file to generate a secure link. You can set expiration dates and password protection.